Is Quality Control Pointless?
- Markus Krause, Telefonica Alpha, Barcelona, Spain
- Farhad Mohammad Afzali, University of Nebraska at Omaha, College of IS&T, Omaha, Nebraska, United States
- Simon Caton, School of Computing, National College of Ireland, Dublin, Ireland
- Margeret Hall, School of Interdisciplinary Informatics, University of Nebraska at Omaha, Omaha, Nebraska, United States
AbstractIntrinsic to the transition towards, and necessary for the success of digital platforms as a service (at scale) is the notion of human computation. Going beyond ‘the wisdom of the crowd’, human computation is the engine that powers platforms and services that are now ubiquitous like Duolingo and Wikipedia. In spite of increasing research and population interest, several issues remain open and in debate on large-scale human computation projects. Quality control is first among these discussions. We conducted an experiment with three different tasks of varying complexity and five different methods to distinguish and protect against constantly underperforming contributors. We illustrate that minimal quality control is enough to repel constantly underperforming contributors and that this is constant across tasks of varying complexity.
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