Is Waze joking? Perceived Irrationality dynamics in user-robot interactions.
- Amelie Abadie, Marketing, ESCP Europe , Paris, France
- Kevin CARILLO, Information Management, Toulouse Business School, Toulouse, France
- Samuel Fosso Wamba, Information, Opérations et Sciences de la Décision, Toulouse Business School, Touloue, France
- Olivier Badot, ESCP Europe, Paris, IAE de Caen-Basse Normandie (NIMEC), Paris, France
AbstractArtificial intelligence, as well as the use of smarter and smarter systems are gradually pervading our everyday life. While AI-embedded systems are increasingly becoming ‘human-like’, individuals tend to fictionize interpersonal relationships with them. We conceptualize the notion of Perceived Irrationality as the discrepancy between an individual’s expectations and his/her perceptions towards a smart system’s recommendation. We then develop a conceptual model that aims at better understanding the inner mechanisms that govern perceived irrationality. This research opens up a vast uncharted research territory that proposes to adopt a long-term relational lens towards the study of humans / smart systems interactions.
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