Robotic Psychology. What Do We Know about Human-Robot Interaction and What Do We Still Need to Learn?
- Ruth Stock, Marketing and Human Resources Management, Technische Universität Darmstadt, Darmstadt, Hessen, Germany
- Mai Anh Nguyen, Marketing and Human Resources Management, Technical University Darmstadt, Darmstadt, Germany
Abstract“Robotization”, the integration of robots in human life will change human life drastically. In many situations, such as in the service sector, robots will become an integrative part of our lives. Thus, it is vital to learn from extant research on human-robot interaction (HRI). This article introduces robotic psychology that aims to bridge the gap between humans and robots by providing insights into particularities of HRI. It presents a conceptualization of robotic psychology and provides an overview of research on service-focused human-robot interaction. Theoretical concepts, relevant to understand HRI with are reviewed. Major achievements, shortcomings, and propositions for future research will be discussed.
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