ENABLING HIGH VALUE CARE WITH A POINT OF CARE SOLUTION: THE AUSTRALIAN EXPERIENCE
- Nilmini Wickramasinghe, Office of the Pro Vice-Chancellor, Faculty of Health Deakin University, Melbourne, Australia
AbstractAdopting patient-centric technology solutions is considered a critical enabler to enhance superior, high value healthcare delivery. Evidence from the literature underscores the simultaneous benefits of such an approach for enhancing the quality of care, increasing value and reducing associated costs. This study contributes to the current void in the literature by providing data from an implementation of a patient-centric solution that serves to deliver and support value based-care. Specifically, the presented study highlights how a point of care system can deliver high value patient-centric care across a healthcare group in Australia. The results from this qualitative study show that the examined point of care system supports patient-centric care by facilitating a high level of patient engagement and supporting key safety and quality care outcomes, as well as building a cultural shift towards patient-centric care as part of standard practice. The study has far reaching implications for both theory and practice.
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