Creating Better Online Solutions For Healthcare Providers With KM: The Case Of Allergy Care

AbstractToday, in healthcare many online solutions are being designed and developed; however many of these fall short of delivering a superior care experience. The following investigates the benefits of incorporating a knowledge management (KM) perspective when designing and developing online solutions. Specifically, the paper focusses on the design and development of an online solution in the context of paediatric allergies, their initial diagnosis and ongoing follow up monitoring and management. The solution is guided by KM principles, and comprises a central knowledge base for allergy patients. This knowledge base is designed to be accessed by both healthcare providers and patients and their families to save reviewing time and enhance the flow of germane medical information/knowledge among allergy care providers.

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