Where is the Bot in our Team? Toward a Taxonomy of Design Option Combinations for Conversational Agents in Collaborative Work
- Eva Bittner, University of Hamburg, Hamburg, Germany
- Sarah Oeste-Reiß, University of Kassel, Kassel, Germany
- Jan Marco Leimeister, University of St. Gallen, St. Gallen, Switzerland
AbstractWith rapid progress in machine learning, language technologies and artificial intelligence, conversational agents (CAs) gain rising attention in research and practice as potential non-human teammates, facilitators or experts in collaborative work. However, designers of CAs in collaboration still struggle with a lack of comprehensive understanding of the vast variety of design options in the dynamic field. We address this gap with a taxonomy to help researchers and designers understand the design space and the interrelations of different design options and recognize useful design option combinations for their CAs. We present the iterative development of a taxonomy for the design of CAs grounded in state of the art literature and validated with domain experts. We identify recurring design option combinations and white spots from the classified objects that will inform further research and development efforts.
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